Last updated: 8 August 2026

Thuo Tech is a digital subscription service — nothing physical is shipped, so there are no returns. Our refund rules are simple:

• Billing errors are refunded in full. If you are charged twice, charged after you cancelled, or charged the wrong amount, we refund the difference in full once verified.
• Cancellation is not a refund event. When you cancel, your access continues to the end of the month you have already paid for, and no further charges are made. We do not refund the unused part of a started month.
• First-month problems. If the Service does not work for you in your first month and our support cannot fix it, ask us for a refund of that first month — we would rather part on good terms.

To request a refund, contact us via the contact page with the payment reference from your receipt. Verified refunds are returned to the original payment method through DPO Pay, normally within 7–14 business days depending on your bank or mobile-money provider.